Student Complaint Procedure

Procedure for the Resolution of Student Complaints

Complaint Procedure

Students may encounter a variety of conflicts during their course of study at Kishwaukee College that may require review by appropriate administrative or academic personnel. The purpose of the following procedures is to provide an equitable system for resolving conflicts between students and faculty or staff members when a review of the issue is not otherwise available under established college policies and procedures. The College has already established appropriate procedures for conflict resolution (Final Grade Appeal, Academic Forgiveness and Judicial Procedures).

Questions regarding these procedures or guidance on the applicability of any Kishwaukee College policy or procedure to a student’s specific problem should be directed to the Office of the Director of Student Success.

Applicability

This procedure applies to all registered Kishwaukee students (full-time, part-time, special programs, Community Education/Continuing Professional Education) and is applicable in the review of problems such as the following:

  1. All aspects of the degree-granting process, including grading, evaluation or status (unless established policies are already available).
  2. Alleged professional misconduct toward a student by a faculty or College staff member while in the scope of College employment.
  3. Alleged intimidation, discrimination, and harassment based on sex, race, religion, age, disability, national origin, or sexual orientation, and the College specifically prohibits such intimidation, discrimination, and harassment, including sexual harassment (Title IX and 504 complaints are included).
  4. Allegations concerning the application or propriety of College regulations, policies and procedures regarding student rights and behavior.

Procedures

No student shall be penalized by the College for filing or participating in the complaint process when the student has acted reasonably and in good faith. All complaints must be initiated within 60 days of the date of the incident or after the student should have become aware of the incident giving rise to the complaint. The College reserves the right to waive the 60-day rule based on the facts and circumstances of the complaint and after giving due consideration to the protection of the rights of both parties.

As appropriate, the Director of Student Success may designate different persons to review cases or may consolidate complaints when such action is consistent with administrative efficiency and a fair resolution of the problem. In cases where the complaint itself is frivolous, harassing in nature, or not specific, the Director may refuse to process the complaint. Written notification will be provided.

Submit a formal complaint

News & Events